Thinking of Fostering?

Call 0300 111 1945 or

Privacy Policy

1. Overview

This privacy policy applies to The Children’s Family Trust website at https://thecft.org.uk. This website is owned and operated by The Children’s Family Trust, registered UK Company number 00398875. The Children’s Family Trust is an independent foster care agency, and is also a registered charity number 208607. As such we place looked after children with foster carers registered with us. We recruit, train, and support foster carers. Depending on who you are we may collect, process and share sensitive personal information about you or your family.

The Children’s Family Trust takes your privacy seriously. This policy covers the collection processing and other use of personal data under the General Data Protection Regulations (GDPR).

1.1 What Data will we collect?

We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent.

1.2 How will we process, store and use the data?

We will hold and process this personal data in accordance with the GDPR.

We will use your information to support your application to become a foster carer with us. We will ask you to provide information directly and will obtain information about you from other sources, such as, but not limited to, local authorities, the Disclosure and Barring Service, and your employers. We will combine this information to form a detailed picture about you, your past and your suitability to be a foster carer.

It may also be necessary for us to gather information about you if you are, or have been related to someone who wishes to become a foster carer with us. This allows us to contact you to help establish the full character of our carers.

We will also gather and use information about the children and young people placed in our care. This information will be used to ensure we provide the safe and supportive homes we believe all young people deserve, as well as to ensure the safety of our foster carers, our staff, and the people we work with.

We may periodically send service updates to you. We may also use your personal data to inform you of other products or services available from us, where you have consented to be contacted for such purposes.

You have the right to opt out of our processing your personal data for marketing purposes by contacting us at social.media@thecft.org.uk, calling us on 0300 111 1945 or by post at The Children’s Family Trust, Hanbury Court, Harris Business Park, Stoke Prior, Bromsgrove, B60 4DJ.

As part of the services offered to you through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and our service, which may be based outside of the EEA or use servers based outside of the EEA – this is the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work at one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.

If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy and in accordance with the GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

The transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

We will store your data in line with our Data Protection / Data Retention Schedule which is available on request. Please contact us using any of the methods in section 6, ‘Contacting Us’. After this your data will be deleted.

1.3 Sharing your information with others

We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

We will share your information with others where we are required to do so by law, or to help safeguard the people in our care. The organisations we will share your information with include local authorities, the police, education and health authorities, as well as people who work with us to help assess your suitability to become or remain a foster carer.

We will also share information about the young people in our care where required by law, to support the education and health of our looked after children, and to ensure personal safety.

1.4 Third Party Websites

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

2. Cookies

We use cookies on this website so that we can track visitor and customer usage of the website, e.g. to see what pages are the most popular or to improve ease of navigation. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You can disable cookies within the Internet Settings section on your computer. If you do not, we may use this data to deliver customised content and advertising from The Children’s Family Trust to users whose behaviour indicates that they may be interested in a particular subject area. If you choose to disable cookies, you may not be able to access parts of our site. We may use any of the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical or performance cookies. They allow us to recognise and count the number of visitors and to see how visitors navigate our website when they are using it. This helps us to ensure that users can find what they seek more easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this to make our website more relevant to you.

3. Disabling Cookies

If you would like to disable cookies, you are able to do this using your internet browser settings – we recommend following this simple guide from WikiHow:



4. Access to information

The GDPR gives you the right to access information held about you by us. This right can be exercised by you at any time in accordance with the Regulations – an access request will not be subject to any fees. To request details on your information that we have stored, please contact us using any of the methods in section 6, ‘Contacting Us’.

5. Changes to these policies

The Children’s Family Trust may update these policies to reflect changes to the website and user feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

If you have any questions on these policies, please contact us using any of the methods in section 6, ‘Contacting Us’.


6. Contacting Us

If you have any questions about the ways that we use or store your data, you can contact us by emailing social.media@thecft.org.uk, calling us on 0300 111 1945 or by post at The Children’s Family Trust, Hanbury Court, Harris Business Park, Stoke Prior, Bromsgrove, B60 4DJ. Our Data Protection Officer is Paresh Samat.

Updated: 23rd May 2018