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Who you gonna call? CFT! – New OOH Line

As of 1st April 2017 – Foster Carers for The CFT will enjoy a new out-of-hours (OOH) line where they can contact an on duty social worker outside of office hours, 24 hours a day.

Although we have had an OOH system for many years, following feedback from some users of the line, we have decided to introduce two new designated numbers for our OOH service, one for Carers in the North (North East & Yorkshire regions), and one for Carers in the South (Midlands and South Central regions). The new introduction of these lines will no longer mean that Carers will need to refer to a rota that is distributed monthly should they need to use the OOH service, but that they will only have one designated number to call and can hit that button instantly in an emergency!

Although the social work teams will still work off an ‘on-duty’ rota, Carers will no longer need to receive these as they will have the designated line which has already been diverted to the worker on call.

Should you need to contact the OOH Lines – the numbers are as follows:

To speak to someone from the North East or Yorkshire Offices (North) – call: 0300 111 0201

To speak to someone from the Midlands or South Central (North) – call: 0300 111 0202

We are hopeful that the introduction of these new lines will help improve our services to Foster Carers, making it easier to contact someone more quickly and efficiently in a time of need. If you have any feedback on our new OOH lines, we would love to hear from you. Please contact our Head Office on 01527 574446.



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